When we use your personal information, we are regulated under General Data Protection Regulation (GDPR) which applies across the European Union and we are responsible as the ‘controller’ of your personal information under those laws.
These are the key principles of the GDPR regulation by which we are bound:
Frankfurt for Cooks is a business with registered in
Altkönigstrasse 60, 61440, Oberursel
primarily offering cookery classes and foodie tours.
When you use our services we will collect and store personal information you give us to facilitate your booking. We only collect personal information to enable us to fulfil orders, answer enquiries and meet our obligations as a provider of accredited qualifications.
To safely deliver cookery courses we are obliged to request information related to food allergies and any special dietary requirements or health issues that we will need to provide support for.
If you are booking a course on behalf of someone else, you will need to provide personal information on their behalf and you will need to obtain their consent to do so – or alternatively, refer them to contact us to give us details themselves.
We will collect the information below in different ways depending on how you choose to make contact with us and the circumstances.
When you contact us or book online directly through our website or use a voucher, you will need to tell us some basic personal information required to enable us to contact you or fulfil your booking.
Phone Orders, Mail and other Enquiries
When you contact us via phone for an enquiry or to place an order for a course we will ask for your personal details necessary to fulfil your request.
Listed below is the information that we could request to provide services.
In addition to the purchaser details:-
The General Data Protection Regulation states that we are only allowed to use personal information if we have a genuine reason to do so. This includes providing it to third parties outside of the Frankfurt for Cooks.
Frankfurt for Cooks will only use your personal information for one of the following reasons:
A legitimate interest is when we have a valid business reason to use your information. We will only use this reason when we think it is in your best interest so that you can have the best possible experience.
We take the security of your information seriously and work hard to protect ourselves and your information from unauthorised access. We also protect against unauthorised disclosure, alteration or destruction of information we hold. In particular:
We encrypt the transmission of data to our websites using ssl.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
We restrict access to areas of our systems where personal information is stored to those employees who need to know that information in order for us to be able to carry out our day-to-day business activities.
We also utilise some third-party software and data may be shared across these systems which we have listed below. We have vetted the security of these services as being of good quality and we encourage you to read the privacy statements of these companies on their websites.
Email address and Payment details
Note: We do not retain any records of your credit/debit card details within our organisation which are processed by via our payment processor.
We will generally only send your data outside of the European Economic Area (‘EEA’) to:
If we do transfer information to third parties outside of the EEA, we will make sure that it is protected in the same way as if it was being used within the EEA.
We will need to keep your personal information for as long as you are a customer of Frankfurt for Cooks.
After your relationship with Frankfurt for Cooks or subsidiary companies ends, we may keep your data for up to 5 years for the following scenarios:
Right To Be Informed
We will inform you about the data we collect on you at the time of collection and seek your consent to do so.
Right To Access
You have a right to request access to the personal information we hold about you either verbally or in writing. We will respond within one month of receiving the request.
Right To Rectification
You may contact us at any time at our contact page to request access to your information or alternatively contact us per email and we will update your details for you.
Right To Erasure
You will be able to request that we remove all personal information we hold about you, if there is no need for us to keep it (ie. if you don’t have active or future services with us).
Please contact us with your request via our Contact Page and we will respond within one month.
If there are regulatory or legal reasons why we need to keep or use your data, we will advise you of this when a request is made.
Right To Object
You have the right to object to the processing of your data for direct marketing at any time. On any marketing email that you receive from us you find a link to be able to unsubscribe instantly, or contact us if you wish to stop receiving any messages.
We will never pass your details on to third parties for marketing purposes. Where you are an existing customer or have previously requested the use of our products or services, we may use your personal information to tell you about relevant products and offers. You can opt out at any time by clicking unsubscribe on any email communications we send to you.
However, we may still use email to provide you with information related to your orders, statements, legal notices and other important information such as changes to your existing products and services to ensure best service and meet any legal obligations to you.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Cookies allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allowing us to improve our website.
See our Cookies policy, for further information on Cookies and how we use them.
13. Updates to policy