Privacy policy



When we use your personal information, we are regulated under General Data Protection Regulation (GDPR) which applies across the European Union and we are responsible as the ‘controller’ of your personal information under those laws.

Our privacy policy details why we collect data on you, how we use it, and your rights to control it.

These are the key principles of the GDPR regulation by which we are bound:

  • Customers must have given consent to processing of personal data.
  • Processing of customer data must be limited to the specific purpose.
  • Data must be accurate, relevant and limited to what is necessary in relation to the purposes.
  • Data must be kept for no longer than is necessary, unless kept purely for historical research purposes or statistical purposes.
  • Data must be processed in a secure and confidential manner.
  • The customer has the right to know what data is registered and to have the data deleted (“right to be forgotten”).

Who we are

Frankfurt for Cooks is a business with registered in

Altkönigstrasse 60, 61440, Oberursel

primarily offering cookery classes and foodie tours.

Why we request your information

When you use our services we will collect and store personal information you give us to facilitate your booking. We only collect personal information to enable us to fulfil orders, answer enquiries and meet our obligations as a provider of accredited qualifications.

To safely deliver cookery courses we are obliged to request information related to food allergies and any special dietary requirements or health issues that we will need to provide support for.

If you are booking a course on behalf of someone else, you will need to provide personal information on their behalf and you will need to obtain their consent to do so – or alternatively, refer them to contact us to give us details themselves.

How we collect your information

We will collect the information below in different ways depending on how you choose to make contact with us and the circumstances.

Website

When you contact us or book online directly through our website or use a voucher, you will need to tell us some basic personal information required to enable us to contact you or fulfil your booking.

Phone Orders, Mail and other Enquiries

When you contact us via phone for an enquiry or to place an order for a course we will ask for your personal details necessary to fulfil your request.

What personal information do we collect and store

Listed below is the information that we could request to provide services.

All Orders

  • Purchaser Personal Information – your name and in some cases, date of birth.
  • Purchaser Contact Information – your address, phone numbers and email address.
  • Purchaser Payment Information – debit or credit card details.
  • Marketing Consent – we ask if you would like to receive our marketing.

Gift Vouchers

In addition to the purchaser details:-

  • Recipient Details – name, email, postal address.

Other

  • Transactional Information – a record of payments made to or received to our companies.
  • Order History – a record of the services you have used over time.
  • Website Usage – data about your usage of our website services.
  • Consents – any permissions that you provide us with, this may relate to contact preferences, or permissions passing details onto third parties.
  • Social Media Information – comments made on discussion forums, blogs, social media in connection with our products and services.

How we use your information

The General Data Protection Regulation states that we are only allowed to use personal information if we have a genuine reason to do so. This includes providing it to third parties outside of the Frankfurt for Cooks.

Frankfurt for Cooks will only use your personal information for one of the following reasons:

  • To deliver a service you have requested.
  • When it is our legal duty.
  • When you consent to it.
  • When it is in our legitimate interest.

A legitimate interest is when we have a valid business reason to use your information. We will only use this reason when we think it is in your best interest so that you can have the best possible experience.

Information security and third parties

We take the security of your information seriously and work hard to protect ourselves and your information from unauthorised access. We also protect against unauthorised disclosure, alteration or destruction of information we hold. In particular:

We encrypt the transmission of data to our websites using ssl.

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

We restrict access to areas of our systems where personal information is stored to those employees who need to know that information in order for us to be able to carry out our day-to-day business activities.

We also utilise some third-party software and data may be shared across these systems which we have listed below. We have vetted the security of these services as being of good quality and we encourage you to read the privacy statements of these companies on their websites.

Third-Party

Purpose

Customer Data

Paypal

Payment processing

Email address and Payment details

Note: We do not retain any records of your credit/debit card details within our organisation which are processed by via our payment processor.

International data transfers

We will generally only send your data outside of the European Economic Area (‘EEA’) to:

  • Follow your instructions (e.g. right to portability); or
  • Comply with a legal duty;

If we do transfer information to third parties outside of the EEA, we will make sure that it is protected in the same way as if it was being used within the EEA.

    Retention of data

We will keep your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless we are required or permitted by law to retain that information for longer than this.

We will need to keep your personal information for as long as you are a customer of Frankfurt for Cooks.

After your relationship with Frankfurt for Cooks or subsidiary companies ends, we may keep your data for up to 5 years for the following scenarios:

  • To maintain records according to rules and regulations that apply to us.
  • To maintain records relating to financial agreements until such agreements have been completed.
  • To respond to any queries or complaints.

    Your rights

Right To Be Informed

We will inform you about the data we collect on you at the time of collection and seek your consent to do so.

Right To Access

You have a right to request access to the personal information we hold about you either verbally or in writing. We will respond within one month of receiving the request.

Right To Rectification

You may contact us at any time at our contact page to request access to your information or alternatively contact us per email and we will update your details for you.

Right To Erasure

You will be able to request that we remove all personal information we hold about you, if there is no need for us to keep it (ie. if you don’t have active or future services with us).

Please contact us with your request via our Contact Page and we will respond within one month.

If there are regulatory or legal reasons why we need to keep or use your data, we will advise you of this when a request is made.

Right To Object

You have the right to object to the processing of your data for direct marketing at any time. On any marketing email that you receive from us you find a link to be able to unsubscribe instantly, or contact us if you wish to stop receiving any messages.

    Marketing

We will never pass your details on to third parties for marketing purposes. Where you are an existing customer or have previously requested the use of our products or services, we may use your personal information to tell you about relevant products and offers. You can opt out at any time by clicking unsubscribe on any email communications we send to you.

However, we may still use email to provide you with information related to your orders, statements, legal notices and other important information such as changes to your existing products and services to ensure best service and meet any legal obligations to you.

    Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Cookies allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allowing us to improve our website.

See our Cookies policy, for further information on Cookies and how we use them.

    Making a complaint or dispute resolution

We hope that we are able to resolve any query or concern that you raise about our use of your information, so please get in touch if you have any questions or issues with this privacy policy or with how we are using your personal information in general.

13. Updates to policy

Updates to the Privacy Policy will be posted on our website and through our emails newsletter.

This Privacy Policy was last updated: 1st Nov 2020.

Contact us

If you have any questions or concerns about this Privacy Policy or how we use your personal information, please contact us using contact form or per email.