These terms and conditions apply to services supplied to you by Frankfurt for Cooks (“us”, “we”, “our”).
You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you.
By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms & Conditions.
By booking a cookery class with Frankfurt for Cooks you agree that:
You will arrive in time to start time of your class, whether this be arriving in person for an in-person cooking class or connecting online for an online cooking class. This is due to the importance of starting and continuing the class on time for all participants, and conducting a detailed health and safety briefing at the beginning of the class.
No refunds will be given for late arrivals as per our cancellation and rescheduling policy below.
You will wear practical clothing, including flat shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.
You will not attend any in-person classes if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place.
You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
You will follow all hygiene and safety procedures that we inform you about. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times especially in an online class and you are ultimately responsible for your own health and safety.
You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.
You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
Our liability to you shall not exceed the total price charged for any classes you have paid for.
Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information).
Only paying guests will be permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
If you book an in-person cooking class we will provide recipes, aprons and necessary equipment.
If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines and recipes to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
If you book an online cooking class, it is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend that class. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cooking class due to any technical issues.
Payment in full is required at the time of booking. Payment will be made by Paypal.
In-Person classes/ tours: If you need to cancel or reschedule a booking you must do this by contacting us (at the email address below under the ‘Contact’ heading). We will refund:
100% of the booking fee if the class is cancelled or rescheduled more than 72 hours prior to the class
50% of the booking fee if the class is cancelled or rescheduled more between 48 and 72 hours prior to the class
We are sorry that we will be unable to refund or reschedule an in-person cooking class with less than 48 hours notice.
Online classes: If you need to cancel or reschedule a booking you must do this by contacting us (at the email address below under the ‘Contact’ heading) at least 24 hours before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule an online cooking class with less than 24 hours notice.
Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.
You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance. We will advise about the suitability of the class for you based on your dietary requirements and allergies.
Whether you attend an in-person class or online class, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.
You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.
Vouchers for cooking classes can be requested by email (address below under the ‘Contact’ heading).
Any purchased gift vouchers will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen vouchers.
The gift voucher may not be exchanged for cash.
When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:
While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.
Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.
Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.
Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any losses that:
If you have any complaints or issues please contact us here as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
If you breach these Terms, then we may use your personal information to investigate the breach, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to our goods and services if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.
These Terms were last updated on 1st November 2020. We may vary these Terms from time to time without advance notice. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.
Should you need to contact us as described above, you can:
Contact us via our Website here.
Frankfurt for Cooks
When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.
Where we are unable to run your pre-booked cooking class on the scheduled date due to the outbreak of coronavirus or government measures responding to that outbreak, you may:
We are unable to offer cash alternatives or refunds except in accordance with the above mentioned terms regarding cancellation.