Terms and conditions.
These terms and conditions apply to services supplied to you by Frankfurt for Cooks (“us”, “we”, “our”).
You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you.
By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms & Conditions.
You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy Policy and Cookies Policy (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this). We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact’ heading.
By booking a cookery class with Frankfurt for Cooks you agree that:
You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking class, and that you and any other persons registered for the cooking class have read and understood our Privacy Policy.
You will arrive in time to start time of your class, whether this be arriving in person for an in-person cooking class or connecting online for an online cooking class. This is due to the importance of starting and continuing the class on time for all participants, and conducting a detailed health and safety briefing at the beginning of the class.
No refunds will be given for late arrivals as per our cancellation and rescheduling policy below.
You will wear practical clothing, including flat shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.
You will not attend any in-person classes if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place.
You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
You will follow all hygiene and safety procedures that we inform you about. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times especially in an online class and you are ultimately responsible for your own health and safety.
You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.
If you want further information about how we use your personal data, please refer to our Privacy Policy.
You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
your preparation, storage, re-heating and consumption of food after your class;
any loss of personal property whilst on our premises;
any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
Our liability to you shall not exceed the total price charged for any classes you have paid for.
Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information).
Only paying guests will be permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
Any participant in a cooking class is welcome to send another person in their place as long as you inform us by calling or emailing us (as described below under the ‘Contact’ heading) at least 24 hours prior to the class of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Terms and Conditions and our Privacy Policy.
If you book an in-person cooking class we will provide recipes, aprons and necessary equipment.
If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines and recipes to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
If you book an online cooking class, it is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend that class. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cooking class due to any technical issues.
Bookings and cancellations for individuals:
Payment in full is required at the time of booking. Payment will be made by Paypal.
In-Person classes/ tours: If you need to cancel or reschedule a booking you must do this by contacting us (at the email address below under the ‘Contact’ heading). We will refund:
100% of the booking fee if the class is cancelled or rescheduled more than 7 das prior to the class
50% of the booking fee if the class is cancelled or rescheduled between 7 days and 72 hours prior to the class
We are sorry that we will be unable to refund or reschedule an in-person cooking class with less than 72 hours notice.
Online classes: If you need to cancel or reschedule a booking you must do this by contacting us (at the email address below under the ‘Contact’ heading) at least 24 hours before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule an online cooking class with less than 24 hours notice.
Bookings and cancellations for group bookings:
A minimum charge and number of participants applies to all group bookings for a private event and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants depends on the class booked and you will be advised about this minimum charge amount at the time of booking.
Payment in full is required at the time of booking. Payment will be made by Paypal.
If you reduce the number of participants – subject to the minimum private group charge amount mentioned above which must be paid and cannot be refunded – our refund policy is as follows:
If you give us 14 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid for participants that are no longer attending.
If you give us less than 14 days’ notice and at least 72 hours notice, we will refund 50% of the amount you paid for the participants that are no longer attending.
If you give us less than 72 hours’ notice we are unfortunately unable to offer any refunds.
In the event that you cancel your booking in full, our refund policy is as follows:
If you give us 21 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid.
If you give us 14 to 21 days’ notice prior to the booking time, we will refund 50% of your payment.
If you give us less than 14 days notice we are unable to offer any refunds.
You may request to increase the number of participants by contacting us by email or phone at least 2 weeks prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately.
Final numbers and dietary requirements for your class must be confirmed no later than 2 weeks prior to the start time of the cookery class in order to give us enough time to pre-order the necessary ingredients, staff and planning.
Occasionally we will have to reschedule or cancel a class. In these situations, we will contact you directly by phone or email to offer a full refund. Under all circumstances, we will do our best to transfer you to another day or similar class.
Food Allergy Policy
Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.
You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance. We will advise about the suitability of the class for you based on your dietary requirements and allergies.
Whether you attend an in-person class or online class, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.
You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.
Gift cards for cooking classes/ tours
Gift cards for cooking classes can be requested by email (address below under the ‘Contact’ heading) or bought directly from the website.
Every purchased gift card has a unique code. When a customer purchases a gift card, they can email the code to their recipient or themselves. When redeeming a gift card code at checkout, customers will see the card value subtracted from their order total. They can also see the balance remaining on the gift card.
Any purchased gift cards will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen cards.
The gift cards may not be exchanged for cash. Gift card sales are final and non-refundable.
General terms about using our products and services
When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:
do anything illegal or infringe our own or other people’s rights. If you want to use any of our content and intellectual property (including our trademarks, logos, recipes or other content), you need our (or our Licensor’s) permission which you can request here but we may not be able to grant you depending on the circumstances. Without such permission you may not record, photograph copy, reproduce, download, store (including on any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of our content, classes and intellectual property, or permit or assist anyone else to do the same. For example, you must not charge others for our goods or services and you must not record, photograph or reproduce our recipes or cooking classes. Any recipes or other material we give to you is for your private domestic use only.
reduce the use and enjoyment of our products and services by anyone else including (but not limited to) doing anything which is libellous (damages the reputation of someone), breaches anyone's privacy, or which may harass, cause real distress or inconvenience to any person.
impersonate any person or entity or misrepresent your connection or affiliation with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other users or our products and services.
reformat or frame any portion of the web pages that are part of the Website.
copy or modify the HTML code used to generate web pages on the Website.
use any device, software, or procedure that disrupts, interferes or attempts to disrupt or interfere with the Website, the networks or servers we us.
take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure on our Website.
modify, adapt, translate or reverse engineer any portion of the Website.
disclose to any third party any information identified as confidential, or which ought to be regarded as confidential, about the business of us.
Accuracy of information and availability of our Website
While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.
Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.
Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party's website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.
Limitation on our liability
Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any losses that:
were not foreseeable to you and us when these Terms were formed (which means any losses that neither you nor us could reasonably anticipate when the Terms were entered into); or
that were not caused by any breach on our part
business losses;
Indirect and/or consequential losses; and
losses to non-consumers of our products and services.
No one other than you and us has any right to enforce any of these Terms.
Disputes
If you have any complaints or issues please contact us as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
let you know that we cannot settle the dispute with you; and
give you certain information required by law about our alternative dispute resolution provider.
Breach of these terms
If you breach these Terms, then we may use your personal information to investigate the breach, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to our goods and services if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.
Changes to these Terms
These Terms were last updated on 1st November 2020. We may vary these Terms from time to time without advance notice. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.
Contact
Should you need to contact us as described above, you can:
Contact us via our email:
When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.
Additional terms related to the Coronavirus outbreak:
Where we are unable to run your pre-booked cooking class on the scheduled date due to the outbreak of coronavirus or government measures responding to that outbreak, you may:
wait for that class to be rescheduled; or
apply the value of that pre-booked class towards any of the online cooking classes offered on our Website provided you contact us (as described below under ‘Contact Us’) to arrange that within 7 months of the date that your pre-booked class was due to take place; or
where your pre-booked cooking class was paid for with cash/not with a gift voucher, exchange the value of your pre-booked cooking class for a gift voucher.
We are unable to offer cash alternatives or refunds except in accordance with the above mentioned terms regarding cancellation.